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Customer Service
Our customer service procedures are designed
to ensure that Evergreen Professional Recoveries
functions as an asset to your accounts receivable
department. Information is power when focusing
on increasing net cash flow through the collection
of past due receivables. Therefore, we make sure
you are kept up to date throughout the collection
process to ensure you are receiving the maximum
benefit from our service.
Within a few days after assignment of accounts,
you will receive an account acknowledge detailing
the information we have received. This notice
is both an excellent reference for your records
as well as an effective verification tool, ensuring
the data transferred is accurate. At this point,
any discrepancies are immediately corrected.
Our superior technology allows us to tailor
our system to meet our customers evolving needs.
Every month, a Client Index Report is generated,
detailing each account assigned to us. Your report
includes names of debtors, account numbers, amounts
due, payments, and the status of each account.
Also included is a statistical analysis of our
performance, which serves as an excellent tool
for evaluating our effectiveness. Along with the
report, we include a check, drawn on our trust
account, as payment for the previous month's collections.
Our account representatives are available to
address your specific concerns at any time. Our
management philosophy and operating methodology
center around meeting and exceeding customer expectations
through a process of continuous improvement. We
consistently strive toward our goals of improving
the quality of our service in an effort to achieve
complete customer satisfaction.
For more information on listing accounts with
Evergreen Professional Recoveries, contact our
President of Sales, Monica
Wyler. You can also list with us online by
clicking
here.
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