Our customer service procedures are designed to ensure that Evergreen Professional
Recoveries functions as an asset to your accounts receivable department. Information
is power when focusing on increasing net cash flow through the collection of past
due receivables. Therefore, we make sure you are kept up to date throughout the
collection process to ensure you are receiving the maximum benefit from our service.
Within a few days after assignment of accounts, you will receive an account acknowledge
detailing the information we have received. This notice is both an excellent reference
for your records as well as an effective verification tool, ensuring the data transferred
is accurate. At this point, any discrepancies are immediately corrected.
Our superior technology allows us to tailor our system to meet our customers evolving
needs. Every month, a Client Index Report is generated, detailing each account assigned
to us. Your report includes names of debtors, account numbers, amounts due, payments,
and the status of each account. Also included is a statistical analysis of our performance,
which serves as an excellent tool for evaluating our effectiveness. Along with the
report, we include a check, drawn on our trust account, as payment for the previous
Our account representatives are available to address your specific concerns at any
time. Our management philosophy and operating methodology center around meeting
and exceeding customer expectations through a process of continuous improvement.
We consistently strive toward our goals of improving the quality of our service
in an effort to achieve complete customer satisfaction.
For more information on listing accounts with Evergreen Professional Recoveries,
contact our President of Sales, Monica Wyler.